Privacy Policy

1. Scope

This Policy applies to information processed by Neural Helix through the Services. It does not govern an organization’s independent privacy practices, a third-party website or service linked from our Services, or a third-party software, payment, communications, hosting, or integration provider acting under its own policy.

When Neural Helix software is used through an organization-managed account, that organization may be the controller or business responsible for information it directs the software to process, and the organization’s privacy policy may also apply.

2. Information We Collect

Information you provide

• Identifiers and contact information, such as name, business name, email address, telephone number, and mailing address
• Account, license, subscription, and authentication information
• Communications, support requests, feedback, configuration details, and correspondence
• Content submitted for processing, such as prompts, messages, documents, files, images, recordings, workflow data, and configuration details
• Transaction and billing information; payment card details are generally handled by payment processors rather than stored directly by Neural Helix
• Communications preferences, including email subscriptions, SMS consent, opt-out requests, and records showing how and when consent was obtained

Why we collect telephone numbers

We collect customer and contact telephone numbers to identify and communicate with customers and authorized contacts, respond to support requests, administer accounts and billing, provide requested software functionality, and maintain accurate business records. Only if a person separately opts in to NHX Assistant Alerts do we also use the supplied mobile number to deliver the SMS messages described at the point of consent. Providing a telephone number does not by itself constitute SMS consent.

Neural Helix release mailing list

If you choose to join the Neural Helix release mailing list, we collect your email address, subscription status, signup and opt-out timestamps, the consent language presented, and limited request evidence used to prevent abuse and preserve a consent record. Request evidence may include one-way hashes derived from an IP address and browser information, country code, and Cloudflare request identifier. We use this information to send Neural Helix product release and major product update emails, operate the list, prevent abuse, and honor unsubscribe requests. Joining is optional, and every release email will provide an unsubscribe method.

Our release-email privacy promise

Neural Helix will never sell, rent, trade, license, or give a release-mailing-list email address to another person or company for that party’s own advertising, marketing, profiling, data brokerage, commercial use, or profit. We use the address only to operate the list, send the Neural Helix release and major product update emails requested at signup, document consent, prevent abuse, and honor opt-out requests. We do not use the list for unrelated advertising.

A service provider may process a mailing-list address only when reasonably necessary to host, secure, maintain, or deliver the requested list, only on Neural Helix’s instructions, and subject to appropriate privacy and security restrictions. We may also disclose an address when required by applicable law or valid legal process. Except for those limited operational and legal circumstances, mailing-list email addresses are not disclosed outside Neural Helix.

Information collected automatically

• IP address, approximate location derived from IP, browser type, device type, operating system, referring URL, and access timestamps
• Website, application, security, and server logs; diagnostic events; error reports; and interaction metadata
• Cookie or similar technical identifiers where used

Software licensing and EULA records

Where disclosed during software installation or license activation, Neural Helix software may collect acceptance timestamps, IP address, operating-system details, and hardware or device identifiers for license enforcement, fraud prevention, security, and preservation of a legal record of license or EULA acceptance. The specific collection is described at the point of acceptance.

3. Sources of Information

We may obtain information:

• Directly from you, your employer, or another authorized user
• Automatically from websites, software, devices, and systems used to access the Services
• From organizations that administer Neural Helix software for their authorized users
• From service providers and integrations you or an organization choose to connect
• From public sources and business contact sources where permitted by law

4. How We Use Information

We use personal information as reasonably necessary to:

• Provide, configure, maintain, secure, troubleshoot, and improve the Services
• Respond to inquiries, provide support, fulfill requests, and communicate about software or accounts
• Authenticate users, manage licenses, document agreement acceptance, and prevent abuse or fraud
• Process transactions, subscriptions, invoices, and related business records
• Send operational, transactional, customer-care, and security communications, as well as promotional communications only with any consent required by law
• Operate automated features and user-directed integrations
• Monitor performance, diagnose errors, enforce our agreements, and protect users, Neural Helix, and third parties
• Comply with law, legal process, audits, and valid governmental requests
• Establish, exercise, or defend legal claims

5. Text Messaging and Mobile Data

Consent and program records

We collect a mobile number and related consent records when a person affirmatively opts in to NHX Assistant Alerts. Records may include the date and time, source page, consent status, disclosure version presented, IP-derived request information, browser or device information, and opt-out activity. SMS consent is optional, is separate from acceptance of general terms, and is not a condition of purchase or account creation.

How SMS data is used

We use SMS data to document and honor messaging preferences; send operational alerts, authorization notices, account or billing reminders, and service-suspension warnings; provide requested assistance; process STOP and HELP requests; prevent fraud and abuse; troubleshoot delivery; and maintain compliance records. The program does not use this operational-alert consent to authorize unrelated advertising.

Frequency, charges, and control

Message frequency varies based on account and service activity. Message and data rates may apply according to your wireless plan. Reply STOP to opt out or HELP for assistance, or email [email protected]. We may send one final message confirming an opt-out. You may opt in again only through a valid affirmative opt-in method.

No marketing disclosure of mobile data

Neural Helix does not share mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely as necessary to deliver and support the requested messaging service. Those providers may use the information only to perform requested services for Neural Helix or as required by law, not for their own marketing.

6. How We Disclose Information

We may disclose information in the following limited circumstances:

• Service providers: hosting, cloud infrastructure, communications, analytics, security, payment, professional, and technical providers that process information for us under appropriate restrictions
• User-directed integrations: providers or platforms you or an organization direct us to connect with
• Organization accounts: where an organization administers Neural Helix software and disclosure is consistent with its authorized instructions and applicable law
• Legal and safety: when reasonably necessary to comply with law or legal process; protect rights, property, users, or public safety; investigate fraud or security incidents; or enforce agreements
• Business transactions: in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate confidentiality and applicable law
• With your direction or consent: when you ask us to disclose information or separately authorize it

Neural Helix does not sell, rent, trade, license, or exchange personal information for money or other valuable consideration. We do not sell data derived from the release mailing list. Release-mailing-list email addresses remain subject to the specific promise in Section 2 and may not be transferred or disclosed for another party’s independent marketing, advertising, profiling, data brokerage, or commercial use. Regardless of the categories above, mobile numbers and text-message opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.

7. Automated Processing and Third-Party Services

Some Services use third-party software providers, APIs, communications platforms, cloud services, and other integrations. Content submitted through an automated workflow may be transmitted to providers selected or configured for that workflow so they can process the content or perform the requested action. Their processing may be governed by their own terms, privacy policies, and data-retention settings.

Do not submit highly sensitive information unless it is necessary, authorized, and appropriate for the configured software. Organizations using Neural Helix software are responsible for choosing suitable providers and configurations for their use cases. Neural Helix does not use private user or organization content to advertise unrelated products, sell data, or satisfy curiosity.

8. Cookies and Technical Data

Our websites and infrastructure may use essential cookies, local storage, server logs, and similar technologies for security, routing, load balancing, preferences, diagnostics, and reliable operation. Third-party services embedded in or linked from the Services may set their own technologies under their policies. Browser controls may allow you to delete or block cookies, but blocking essential technologies may impair functionality.

9. Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to provide Services, preserve security and business records, comply with law, resolve disputes, and enforce agreements. Retention periods vary by data type, sensitivity, contractual requirement, and legal need.

Email and SMS opt-in and opt-out records may be retained as evidence of consent and compliance. License and EULA acceptance records may be retained for the period disclosed at collection, including indefinitely where necessary to preserve legal proof of acceptance. When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction. No system, network, transmission, or storage method is completely secure, and we cannot guarantee absolute security. You are responsible for protecting credentials, devices, and systems under your control.

11. Your Choices and Privacy Rights

You may:

• Opt out of recurring SMS by replying STOP
• Unsubscribe from promotional email through the link provided, where available
• Request access, correction, deletion, or a copy of certain personal information, subject to applicable law and exceptions
• Withdraw consent where processing is based on consent, without affecting prior lawful processing
• Ask questions or appeal a privacy-request decision where applicable law provides that right

Submit a request to [email protected]. We may verify your identity and authority before completing a request. Authorized agents may submit requests where permitted by law, subject to verification.

12. Children’s Privacy

The Services are intended for adults and business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. Certain software or commercial offerings may require users to be at least 18 or the age of legal majority. Contact us if you believe a child provided personal information without appropriate authorization.

13. International Processing

Neural Helix and its providers may process information in the United States and other countries where they operate. Those jurisdictions may have different data-protection laws. Where required, we use reasonable measures intended to support lawful transfers.

14. Changes to This Policy

We may update this Policy to reflect changes in law, technology, Services, or business practices. The “Last Updated” date identifies the current version. Material changes may be communicated through the Services or another reasonable method where required by law.

15. Contact Us

Fractal Helix Studios LLC DBA Neural Helix
Michigan, United States
Email: [email protected]
Website: https://neuralhelix.net